Responsible Gaming at bk99tk — Play Smart, Stay Safe

1 Age Restriction & Eligibility

bk99tk operates a strict minimum age policy. All players must be 18 years of age or older to create an account, make a deposit, or participate in any game or betting market on the platform. This policy applies without exception to all players across Bangladesh, regardless of the payment method used or the type of game accessed.

During the registration process, every new player is required to confirm that they meet the minimum age requirement. bk99tk reserves the right to request identity verification documents — including a National Identity Card (NID), passport, or other government-issued ID — at any point to confirm a player's age and identity. Where verification cannot be completed satisfactorily, or where a player is found to be under 18, the account will be suspended immediately and any funds held will be handled in accordance with our Terms & Conditions.

Why Age Verification Matters

Gambling carries a level of financial risk that requires adult judgement and financial independence to manage responsibly. Young people are particularly vulnerable to developing problem gambling habits, as their decision-making processes and impulse control are still developing. By enforcing a strict 18+ policy and conducting verification checks, bk99tk works to ensure that its platform remains a space exclusively for consenting adults who can engage with games of chance in a fully informed way.

2 Recognising Problem Gambling

Gambling becomes a problem when it is no longer purely recreational and begins to negatively affect a person's finances, relationships, work, mental health, or overall quality of life. Problem gambling can develop gradually, and many people do not recognise the warning signs until the issue has become serious. bk99tk encourages all players to regularly reflect on their gambling behaviour and to be honest with themselves about the role gambling plays in their daily life.

If you recognise several of these signs in your own behaviour, we strongly encourage you to make use of the tools and resources described on this page. There is no shame in seeking help — problem gambling is a recognised condition, and effective support is available. The first step is acknowledging the issue and reaching out.

3 Player Protection Tools

bk99tk provides a comprehensive set of player protection tools that you can activate at any time through your account settings or by contacting our support team. These tools are designed to give you direct, practical control over your gambling activity, and they work best when used proactively — before gambling becomes a problem — rather than reactively.

How to Access Your Protection Tools

• Log in to your bk99tk account and navigate to the Account Settings section
• Select the Responsible Gaming tab to view all available tools
• Choose the tool you wish to activate and follow the on-screen steps
• Alternatively, contact our support team at [email protected] and request that any limit or restriction be applied to your account immediately

All protection tools take effect immediately upon activation. Restrictions that reduce your ability to gamble — such as lower deposit limits, time-outs, and self-exclusion — are applied instantly and without delay. Requests to increase limits or lift restrictions are subject to a mandatory waiting period of at least 24 to 72 hours, depending on the type of restriction, to give you time to reflect before the change takes effect.

4 Self-Exclusion Programme

Self-exclusion is the most comprehensive protection tool available on the bk99tk platform. When you choose to self-exclude, your account is suspended for a period of your choosing, and you are blocked from creating new accounts or accessing the platform during that time. All marketing communications are also suspended for the full duration of your self-exclusion.

Available Self-Exclusion Periods

• Short-term exclusion: 1 month, 3 months, or 6 months — suitable for players who want a structured break
• Medium-term exclusion: 1 year or 2 years — recommended where gambling has begun to affect daily life
• Permanent exclusion: indefinite closure with no option to reopen — the most serious form of self-exclusion, recommended for players who feel they can no longer gamble safely under any circumstances

How to Request Self-Exclusion

• 1
  Contact Support Email [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion period.
• 2
  Identity Confirmation Our team will verify your identity to ensure the exclusion is applied to the correct account.
• 3
  Immediate Suspension Your account is suspended immediately. You will receive a confirmation email and all marketing communications will stop.
• 4
  Reinstatement (if applicable) At the end of a fixed-term exclusion, reinstatement requires a written request plus a mandatory 7-day reflection period before access is restored.

5 Deposit & Spending Limits

Setting deposit limits is one of the most practical ways to keep your gambling within a budget you are comfortable with. bk99tk allows all players to set limits on how much they can deposit into their account over a defined period. These limits apply across all payment methods, including bKash, Nagad, Rocket, Upay, and card payments.

Types of Limits Available

• Daily deposit limit: Maximum amount in BDT that can be deposited within any 24-hour period
• Weekly deposit limit: Maximum amount across a rolling 7-day window
• Monthly deposit limit: Maximum amount across a calendar month — particularly useful for players who want to plan their gambling budget in advance
• Loss limit: A cap on the maximum amount you are willing to lose within a defined period — once the limit is reached, you cannot place further bets until the period resets
• Session stake limit: A ceiling on the total amount you can wager within a single gaming session

All limit reductions take effect immediately. If you wish to increase a limit that is currently in place, the increase will not take effect for a minimum of 24 hours after the request is submitted, giving you time to reconsider. To set or amend a deposit limit, visit your account settings or contact our support team directly at [email protected].

6 Time-Out & Cool-Off Features

Sometimes all you need is a short break. bk99tk's time-out feature lets you temporarily suspend your account for a defined period without committing to a full self-exclusion. This is useful if you feel that gambling is taking up more of your time or mental energy than you would like, or if you are going through a stressful period and want to remove the temptation to play.

Time-Out Duration Options

• 24 hours — a brief reset for players who feel they need an overnight break
• 3 days — a short cooling-off period over a weekend or holiday
• 1 week — a full week away from the platform to reassess your habits
• 2 weeks — a more substantial break for players concerned about their recent patterns
• 4–6 weeks — an extended time-out that approaches the shorter end of a self-exclusion period

During a time-out, your account is suspended and you will not receive any promotional emails or bonus notifications. At the end of the time-out period, your account is reactivated automatically. If at any point during a time-out you feel you need a longer break, contact our support team and we can convert your time-out into a full self-exclusion.

Reality Check Session Reminders

In addition to time-outs, bk99tk offers session reminders that can be configured to appear at regular intervals during play — for example, every 30, 60, or 90 minutes. Each reminder displays the duration of your current session and the net amount wagered during that session. These prompts are not interruptions but gentle nudges to help you stay conscious of how much time and money you are investing in your gaming session.

7 Support & Help Resources

If you or someone you care about is struggling with gambling-related difficulties, please know that help is available and that reaching out is the right thing to do. bk99tk's support team is available 24 hours a day, 7 days a week to assist with any responsible gaming request — from setting limits to processing a self-exclusion to simply listening and pointing you in the right direction.

Contact bk99tk Responsible Gaming Support

Email our dedicated responsible gaming team at [email protected] with the subject line "Responsible Gaming Help". Our team will respond promptly, in a supportive and non-judgemental manner, and will work with you to put the right protections in place as quickly as possible.

Tips for Maintaining Healthy Gambling Habits

• Set a fixed entertainment budget for gambling each month and never exceed it
• Treat any money you deposit as the cost of entertainment — not as an investment or a way to make money
• Take regular breaks during gaming sessions and engage in other hobbies and social activities
• Never gamble when you are under the influence of alcohol, when you are emotionally distressed, or when you are fatigued
• Keep track of your wins and losses over time — if losses consistently outpace your budget, consider activating a spending limit
• Talk openly with trusted friends or family about your gambling activity — transparency helps maintain accountability
• Remember that all casino games and sports betting markets are games of chance — outcomes cannot be predicted or controlled

8 Protecting Minors

bk99tk recognises that shared devices and internet access within family households can create a risk of minors inadvertently or deliberately accessing gambling platforms. We encourage all adult players who share their devices with children or young people to take the following steps to prevent underage access.

Practical Steps for Parents and Guardians

• Never share your bk99tk account credentials — username or password — with anyone, including other adults in your household
• Always log out of your bk99tk account fully after each session, particularly on shared or family devices
• Use device-level parental controls and content filtering tools available through your operating system, browser, or internet service provider to block access to gambling websites
• Keep any devices on which you access bk99tk in a private location or secured with a password or biometric lock that minors cannot bypass
• Talk to children and teenagers about the risks associated with gambling, including the legal age restriction and the financial risks involved

If you suspect that a minor has accessed your bk99tk account or created their own account, please contact us immediately at [email protected]. bk99tk will investigate the matter promptly and take all necessary steps to protect the minor and prevent further access. Protecting young people from gambling harm is a shared responsibility, and bk99tk takes its part in this seriously.