bk99tk Privacy Policy — Your Data, Protected

1 Information We Collect

When you interact with the bk99tk platform — whether by visiting the website, creating an account, making a deposit, placing a bet, or contacting customer support — we collect certain categories of personal and non- personal information. The specific data we collect depends on how you use the platform and what features you access.

Registration & Account Data

When you create a bk99tk account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, residential address, email address, and your chosen username. This information is required to verify your identity, confirm your eligibility to use the platform, and maintain your account in good standing.

Identity Verification Data

To comply with age verification and anti-money laundering obligations, we may request copies of government-issued identification documents. These may include your National Identity Card (NID), passport, or driving licence. Where required, we may also request proof of address in the form of a recent utility bill or bank statement. These documents are processed securely and retained only for the duration required by applicable verification obligations.

Financial & Transaction Data

When you make a deposit or request a withdrawal, we collect transaction-related information including the payment method used (such as bKash, Nagad, Rocket, or Upay), the transaction amount in BDT, the date and time of the transaction, and a transaction reference number. We do not store full card numbers or mobile wallet credentials — these are handled directly by our PCI-compliant payment processing partners.

Usage & Behavioural Data

We automatically collect certain technical and behavioural data when you use the bk99tk platform. This includes your IP address, device type, operating system, browser type and version, pages visited, session duration, game play history, betting history, and clickstream data. This information helps us improve platform performance, personalise your experience, and identify unusual activity that may indicate fraud or account compromise.

Communications Data

If you contact bk99tk customer support via email, live chat, or any other channel, we retain a record of those communications, including the content of your messages and any attachments, together with the date and time of contact. This data is used to resolve your enquiry, train our support team, and maintain an accurate record of our interactions with you.

Summary of Data Categories

2 How We Use Your Data

bk99tk uses the personal data we collect for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The following describes how and why we process your personal information.

Account Management & Service Delivery

The primary use of your personal data is to operate your bk99tk account and deliver the gaming and betting services you have requested. This includes processing your registration, verifying your identity and age, managing your account balance, processing deposits and withdrawals via payment methods including bKash, Nagad, and Rocket, and providing access to casino games and sports betting markets.

Legal Compliance & Fraud Prevention

bk99tk is required by applicable law and by the obligations of its payment processing partners to conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks. We use your identity and financial data to fulfil these obligations. We also analyse technical and behavioural data to detect and prevent fraud, money laundering, underage gambling, bonus abuse, and other prohibited activities as described in our Terms & Conditions.

Customer Support

When you contact the bk99tk support team, we use the information you provide — along with your account history and prior communication records — to resolve your enquiry efficiently and accurately. Support interactions may be reviewed internally for quality assurance and staff training purposes.

Responsible Gaming Monitoring

bk99tk uses behavioural and usage data to monitor player activity for indicators of problem gambling. This is a core responsibility we take seriously. Where our systems or staff identify patterns of concern — such as significantly increased bet volumes, erratic session lengths, or repeated failed attempts to access self-exclusion tools — we may proactively reach out to the player with responsible gaming information and resources.

Marketing Communications

With your explicit consent, bk99tk may send you promotional communications by email regarding new games, seasonal promotions (such as those tied to Eid, Pohela Boishakh, or BPL cricket tournaments), and personalised bonus offers. You may withdraw your consent to receive marketing communications at any time by following the unsubscribe link in any marketing email or by contacting support at [email protected]. Withdrawal of marketing consent does not affect your ability to use the bk99tk platform.

3 Data Sharing & Disclosure

bk99tk does not sell, rent, or otherwise trade your personal data to third parties for their own marketing or commercial purposes. We share personal data with external parties only in the specific, limited circumstances described below.

Payment Processing Partners

To process your deposits and withdrawals, we share the minimum necessary financial data with our payment processing partners. These partners include mobile financial service providers such as bKash, Nagad, Rocket, and Upay, as well as international card networks including Visa and Mastercard. Each of these partners is contractually required to handle your data securely and to use it only for the purpose of completing the specific transaction for which it was provided.

Identity Verification & KYC Providers

To fulfil our age verification and anti-money laundering obligations, we may share identity documents and associated data with third-party KYC verification service providers. These providers are bound by strict data processing agreements and are permitted to use your data solely for the purpose of completing the verification check commissioned by bk99tk.

Technology & Platform Providers

bk99tk uses third-party software providers to deliver certain platform features, including game content from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session and gameplay data as part of their service delivery. They do not receive personally identifying information unless required for a specific technical purpose covered by a data processing agreement.

Legal & Regulatory Disclosure

bk99tk may be required to disclose your personal data to law enforcement agencies, financial intelligence units, courts, or other governmental authorities where required by applicable law, or where we have a good-faith belief that disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity. In such cases, we will disclose only the minimum data necessary to comply with the legal obligation or legitimate request.

4 Cookies & Tracking Technologies

bk99tk uses cookies and similar tracking technologies on its platform. A cookie is a small text file placed on your device by a web server. Cookies allow the platform to recognise your device, maintain your session, and remember your preferences between visits.

Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the platform to function. They maintain your login session, remember items in your account, and ensure that platform security features operate correctly. Essential cookies cannot be disabled without impairing your ability to use the platform.
• Analytics Cookies: These cookies collect anonymised information about how visitors use the bk99tk website, including which pages are visited most frequently and how users navigate between sections. This data helps us understand and improve platform usability. Analytics cookies do not collect personally identifying information.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, or previously selected payment method — so that you do not need to re-enter them on each visit.
• Security Cookies: These cookies support our fraud detection and platform security systems by helping us identify unusual access patterns, detect bot activity, and protect your account from unauthorised access.

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types of cookies, or delete existing cookies. Please note that disabling essential cookies will affect your ability to log in and use core platform features. Detailed instructions for managing cookie settings are available in the help documentation for your specific browser.

5 Data Security Measures

bk99tk implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme is reviewed and updated on a regular basis to address emerging threats and to reflect current best practices in information security.

Technical Safeguards

All data transmitted between your device and the bk99tk platform is encrypted in transit using 256-bit SSL (Secure Socket Layer) technology. Data stored on bk99tk servers is encrypted at rest. Our platform infrastructure is hosted in secure data centres with physical access controls, redundant power and network systems, and continuous monitoring. Payment data is handled exclusively through PCI DSS-compliant payment processors — bk99tk does not store raw card numbers, CVV codes, or mobile wallet PIN data on its own servers.

Access Controls

Access to personal data within the bk99tk organisation is restricted on a strict need-to-know basis. Only staff members whose role requires access to specific categories of player data are granted that access, and all such access is logged and auditable. bk99tk employees with access to personal data are required to complete data protection training and are bound by confidentiality obligations.

Incident Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, bk99tk will act promptly to contain the breach, assess its scope and impact, and notify affected players as soon as reasonably practicable. Notification will be sent to the email address registered on your bk99tk account and will include details of the nature of the breach, the data affected, the likely consequences, and the steps bk99tk has taken or intends to take in response.

6 Data Retention Policy

bk99tk retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention principles apply.

Active Account Data

While your bk99tk account remains active, we retain all account data necessary to deliver the platform services you use, including your profile information, transaction history, game play history, and communications records. This data is retained in full for the duration of your account's active status.

Post-Closure Retention

Following the closure of your bk99tk account — whether initiated by you or by bk99tk — we are required to retain certain categories of data for a minimum period to comply with applicable financial record-keeping and anti-money laundering obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure. After the applicable retention period has expired, your data will be securely deleted or anonymised.

Marketing Data

If you have consented to receive marketing communications from bk99tk, we will retain your marketing preferences and contact data until you withdraw your consent or until your account is closed, whichever occurs first. Following withdrawal of marketing consent, your details will be removed from our active marketing lists within a reasonable timeframe, though they may be retained in suppression lists to ensure we do not inadvertently contact you again.

7 Your Privacy Rights

bk99tk recognises and respects the privacy rights of its players. The following rights are available to you in connection with your personal data held by bk99tk. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond within a reasonable timeframe and, in most cases, within five business days of receiving your request.

• Right of Access: You have the right to request a copy of the personal data bk99tk holds about you, along with information about how that data is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that bk99tk delete your personal data. This right is subject to exceptions — for example, we cannot delete data that we are legally required to retain for compliance or financial record-keeping purposes.
• Right to Restrict Processing: You may request that bk99tk restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of data held or where you have objected to processing and a review is pending.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to other forms of processing, though bk99tk may be entitled to continue processing in certain circumstances.
• Right to Data Portability: Where processing is based on your consent and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.

8 Updates to This Policy

bk99tk reserves the right to update or modify this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes in our data processing practices, new features or services introduced on the platform, or feedback received from players or regulators. The effective date at the top of this document will be updated to reflect the date on which the most recent version of the Privacy Policy came into force.

Where we make material changes to this Privacy Policy — changes that significantly affect how we collect, use, or share your personal data — we will notify registered players by email to the address associated with their bk99tk account prior to the change taking effect. For minor or clarifying changes, publication of the updated policy on this page is considered sufficient notice.

Your continued use of the bk99tk platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any update to this policy, you should cease using the platform and may request account closure by contacting [email protected].

We encourage you to review this Privacy Policy periodically to stay informed about how bk99tk is protecting your personal information. If you have any questions about this policy or about our data handling practices in general, please do not hesitate to get in touch with our support team directly.